
Global Training Manager - Screening
- Hyderabad, Telangana
- Permanent
- Full-time
- Lead and develop a team of global trainers, who deliver trainings including, but not limited to new hire, process refresher, behavioral and skills-based trainings
- Evaluate and maintain training delivery methods and make recommendations to improve trainee experience as well as outcome.
- Provide regular progress updates to internal and external stakeholders regarding training initiatives
- Partner with delivery, quality and leadership to identify critical training needs or gaps that are essential to drive growth
- Own, manage and drive training initiatives within Screening workstream, partnering with counterparts within Training Leadership to ensure alignment with account-wide processes and best practices
- Act as Training POC for implementation/expansions within Screening workstream
- Attend weekly, monthly business reviews, contribute and present back training slide with data-driven insights, demonstrating training ROI
- Ensure consistency in training format and delivery
- Seek to identify, repurpose and leverage existing training content within the greater organization that is applicable to current account
- Host trains the trainer sessions for internal subject matter experts (system related rollouts, enhancements, new products, etc.)
- Personally deliver various training content in person, live web training and or recorded online
- Maintain overall training calendar of events
- Track training performance and measure the effectiveness
- Trainee knowledge retention by issuing assessment test and quizzes on course material
- Training impact and correlation to new hire ramp (0-1 year tenure group)
- Solicit training feedback through regular post training surveys and recommend necessary changes to improve training effectiveness
- Establish performance tracking and reporting within Learning Management System (LMS)
- Develop training schedules and plans for workstream-specific training initiatives
- 8-10+ years experience in learning and development leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
- Business related postgraduate qualification or equivalent relevant business
- Experience leading and developing a global team of trainers and managers
- Experience with e-learning platform
- MBA preferred in related field
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Strong organizational and time-management skill
- Extensive knowledge of instructional design theory and implementation
- Extensive knowledge of learning management systems and web delivery tools
- Proven ability to complete full training lifecycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- People leadership and professional development skills
- Familiarity with traditional and modern job training methods and techniques