Service Manager-Corporate Employee Solutions-CORPORATE EMPLOYEE SOLUTIONS-Service - Non Branch Banking
- Gurgaon, Haryana
- Permanent
- Full-time
Location Pan India
Number of Positions
Reporting Relationships Zonal Manager
Position Grade M4/ M5Job Role:Job Role
- Manage service and operation for Corporate Salary Location/Zone
- Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues
- Responsible for ensuring that all auditable points are recorded and maintained as per the process.
- Responsible for the location's Net Promoter Score (NPS), taking corrective measure to ensure NPS target achieved month on month.
- Creation/ resolution of SR's and management of customer issues in Siebel. SR's need to be resolved within TAT.
- Addressing complaint and escalations received at Grievance redressal desk/ Nodal officer
- Responsible for moving corporates to Net IT platform for automations of salary uploads.
- Ensuring that mails coming from corporates are handled promptly
- Handling of TOP 25 corporates with a relationship of more than 5 crores. Visiting the corporates with Service officer or sales team.
- Needs to remain in touch with the corporate KDMs/ Key people to help them in service issues/ coordinate salary upload
- Good communication and problem-solving skills
- Self-starter and energetic individual
- Leadership skills like team development, team motivation.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customer
- Ability to take directions from multiple managers
- Ability to multitask, prioritize, manage time effectively & work effectively under pressure.
- Adhere to KYC, service quality, Information Security and audit norms laid down as per Bank policies
- Graduate with 3-5 years of relevant experience (in Corporate/Institutional Sales preferred)