Technology Support Specialist

Infosys

  • Pune, Maharashtra
  • Training
  • Full-time
  • 25 days ago
Responsibilities Proven experience in a .Net . Exp is asp.net. MVC . Good to have SQL server with React/Angular JS . Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact. Proven experience in a MIM role . Coordinate for Critical P1 incidents with appropriate stakeholders . Highlight the incidents which may lose SLA in next 24 hours . Highlight the aging and backlog tickets and work with stakeholders to resolve blocker . Drive Service Improvements . Audit incident data and process on quarterly basis . Publish Incident trends . Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact. . ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources. Proven experience in a network administrator role . Hands on experience in networking, routing and switching . Excellent knowledge of best practices around management, control, and monitoring of server infrastructure . Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired . Ability to set up and configure server hardware . Familiarity with backup and recovery software and methodologies . Great at organizing, prioritizing and multitasking . Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact. . Good understanding of the SQL database architecture. . Good knowledge on backup & recovery . Expertise on Database security . Support day to day operations and managing databases in Physical and virtual environments. . Good knowledge on high availability and disaster recovery. . Expertise on high availability concepts clustering, always on and DAG. . Expertise in Database performance monitoring and query tuning . Experience on PowerShell or shell scripting is an added advantage . Expertise in SQL troubleshooting and error handling . SQL server Database Installation, Migration, Upgrade and Patching. . Hands on experience on monitoring tool Solar Winds. . Tertiary Qualification in IT / Computer Science / related discipline. SHIFT- 24.7 Rotational week offs Exp range- 2-4 yrs .2 Yrs Project exp is a must barring training/internship experiences. Preferred Skills: TSO- Cluster 3

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