Key Accounts Manager 1
Merck Group View all jobs
- Mumbai, Maharashtra
- Permanent
- Full-time
- Understand customer processes like Vaccine, mAb manufacturing
- Understand customer pain points and work towards providing solution from offerings
- Develop and execute Key Account Long term and short-term strategies
- Responsible for achieving assigned sales goals
- Develops Key Account management plans and coordinates activities with Support Group
- Analyses account and various departments and identifies opportunities to accelerate revenue growth
- Maintains an in-depth understanding of the account seeded base including customer projects
- Engages with customers to build and maintain relationships
- Assesses customer needs and identifies opportunities to growth presence in the account
- Communicates value propositions and educates customers on new products and innovative technology
- Develops quotes and negotiates with the customer
- Manages the end-to-end sales process for assigned products ensuring buy-in across all relevant customer stakeholders
- Resolves customer issues
- Maintains an in depth understanding of the competitive landscape within Key Accounts
- Maintains technical knowledge in assigned product group or area of science
- Builds business acumen and selling skills including problem solving, negotiation and relationship management
- Inputs customer information and opportunities into the CRM system
- Develops and maintains a short and long-term opportunity growth pipeline
- Generates leads from existing and new accounts for assigned products and those outside the assigned portfolio.
- Manages Key customer account wholly & sole responsibility in delivering world class customer satisfaction.
- Candidates should have 6 to 10 years of experience in the life science industry.
- A Bachelor’s degree in Science is required, and an MBA is preferred.
- Candidates should have exposure to different modalities, including vaccine development and monoclonal antibody (mAb) development.