- Handle incoming customer queries and issues via phone calls or online channels.- Make outbound calls to follow up on customer inquiries and provide support.- Ensure a positive customer experience by addressing concerns promptly and professionally.- Assist in resolving product or service-related concerns and escalations.- Proactively engage with new customers, explaining services and products to facilitate aseamless onboarding process.- Maintain accurate records of customer interactions and transactions.Requirements- Excellent communication skills.- Ability to handle customer inquiries and complaints with patience and empathy.- Strong multitasking and problem-solving skills.- Proactive approach to connecting with new customers.- Previous experience in customer service is an advantage.