SAP Support Analyst AR
- India
- Permanent
- Full-time
- Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different SAP modules and technical components.
- Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
- Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
- Perform thorough testing including regression testing before releasing any solution for final user validation.
- Understand and follow ADM IT processes in performing all day-to-day activities.
- Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
- Design and configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
- Provide technical input in support of audit requests, as needed.
- Follow regulatory compliance and Security standards.
- Partner with other process and system experts to identify and implement business process continuous improvements opportunities
- Minimum 5 years' of experience in S4 HANA - AR; Experience with S/4HANA highly preferred. Experience with LE/SD modules desirable.
- Deep knowledge of SAP solution covering complete end to end P2C process along with other application integration modules/applications such as TM, P2D, Cash App etc.,
- Experience in FSCM, exposure in the area of Credit Management.
- Expert in Fl - GL, AR, banking, treasury and electronic Bank Statement processing.
- Strong design/analytics and configuration knowledge/skills for master data set up (BP, house banks, payment methods, banks determination, EBS posting rules etc.)
- Experience in Banking Process like EBS, MT940, BAI2 etc., interfaces along with Fiori Apps.
- Working knowledge of Profitability Analysis (COPA): Configuring COPA characteristics, value fields mapping, maintaining the derivation rules and valuation, creating Drilldown Reports and Planning.
- Knowledge of functionality of S/4 cloud integration with PI/PO, Batch Schedulers, ALE & EDI.
- Sound knowledge on Tax functionality, understanding of external tax integration application such as Vertex & Excise Cloud etc.,
- Exhibit fast learning to understand the country specific localizations (tax, legal requirements & reporting) to develop and support.
- 3 years' experience in a support analyst role in a medium/large organization.
- Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies.
- Experience with a full-lifecycle SAP implementation will be an added advantage.
- Exhibits ability to work both in a team environment and independently
- Strong analytical, organization, time management, facilitation, and process management skills
- Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes.
- Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
- Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.
- Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities
- Interact and deal effectively with all levels of employees while maintaining a professional manner.
- Maintains a positive work environment through teamwork & conflict resolution
- Ability and willingness to travel by auto and air as needed to achieve business objectives
- Bachelor's degree related to Information Systems, Business or other relevant academic discipline