Job DescriptionAbout usiSmatRecruit is a SaaS (Software As A Service) company offering an Applicant Tracking System (ATS) and Recruiting CRM software for recruitment agencies and corporate HRs across the global market. We are on a mission to be the world's most loved, simple, customer-centric, and profitable ATS & Recruiting CRM Software.At iSmartRecruit, we are passionate individuals who are driven to succeed. Our work culture is characterised by international exposure, strong team spirit, high degrees of openness and innovation, and frequent collaboration across fields.We’re proud of launching from humble beginnings into sky-high growth. Our happy customers are spread over 60+ countries and counting many more by the end of 2023.Role Overview: As a Customer Success Manager, you will be responsible for proactively engaging with customers, understanding their goals, and ensuring they have a positive and successful experience with our product/service. You will collaborate with cross-functional teams to address customer needs, provide support, and drive customer satisfaction and retention.Core ResponsibilitiesServe as the primary point of contact for assigned customers, building and maintaining strong, trusting relationships.Proactively engage with customers to understand their goals, challenges, and priorities, and align our products or services to meet their needs.Onboard new customers, guiding them through the implementation process and ensuring a smooth transition to our platform.Provide ongoing support and training to customers, helping them to maximize the value they receive from our products or services.Monitor customer usage and adoption metrics, identifying opportunities for upselling or cross-selling additional products or services.Act as the voice of the customer within the organization, providing feedback to internal teams to drive product improvements and enhancements.Track customer satisfaction and retention metrics, taking proactive steps to address any issues or concerns that may arise.Develop a deep understanding of the product or service, staying informed about updates and new features.Provide insights and recommendations to customers on how to best leverage the product to meet their goals.Identify opportunities for customer advocacy, such as testimonials, case studies, referrals & reviews.Collaborate with sales teams to identify upsell and cross-sell opportunities.Monitor customer accounts to identify potential risks and work proactively to mitigate them.Drive customer retention and renewal efforts, ensuring ongoing customer success.Required Skills and QualificationsBachelor's degree in Business, Marketing, or a related field.Proven experience in a customer-facing role, preferably as a Customer Success Manager.Strong communication and interpersonal skills.Analytical and process-oriented mindsetAbility to understand customer needs and translate them into effective solutions.Familiarity with CRM software and customer success tools.Comfortable working across multiple departments in a deadline-driven environmentExperience4-5 yrsLocationRajkotWhy should you join our SaaS Startup?Working at iSmartRecruit can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do and all thrive on our ability to make an impact. Many benefits come with working with us, such as:Remote workingInternational working exposureFuture career opportunities as the business growsYou will be given more opportunities and play various roles togetherYou will get a chance to work with the true innovatorsSee your initiatives and strategies deliver resultsGreat job satisfaction and ownership of work5 days a week workingFlexible working hoursSalary on the last working dayStipend for interns and traineesMonthly recreation events and funCertification reimbursementApply with LinkedInApply with TwitterRefer a CandidateISMARTRECRUIT USES COOKIES TO IMPROVE YOUR EXPERIENCE ON OUR SITE. BEFORE YOU CONTINUE, LET US KNOW YOU ARE OKAY WITH OUR USE OF COOKIES, IN ACCORDANCE WITH OUR
