
Senior Software Engineering
- Mumbai, Maharashtra
- Permanent
- Full-time
- Design, develop, test, and deploy business rules and technical components like client scripts, UI policies, scheduled jobs, import sets, ACLs, and notifications within ServiceNow, including custom app and integration development.
- Configure and maintain Service Catalog, Service Portal, update sets, and ensure platform reliability through documentation and structured recovery processes.
- Collaborate across teams to understand functional needs, troubleshoot issues, perform root cause analysis, and implement long-term solutions for platform enhancement.
- 5-7 years of work experience.
- Demonstrated expertise in ServiceNow Enterprise suite with working knowledge of integration technologies, core process areas (Incident, Problem, Change, Service Catalog, Request, CMDB), and adherence to platform best practices.
- Capability to translate business requirements into technical solutions, with hands-on experience in Service Portal development and foundational skills in HTML, CSS, and JavaScript.
- Proficient in generating reports, metrics, and SLAs using the native reporting engine, combined with strong written and verbal communication to support stakeholder engagement and documentation.