Key Account Manager - B2B SaaS (India

• Manage and grow relationships with existing B2B clients across the GCC and Middle East region
• Drive renewals, retention, and build strong long-term partnerships
• Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs
• Serve as the main point of contact for client escalations, queries, and ongoing account support
• Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
• Understand client goals and provide strategic advice on how our solutions can help achieve them
• Report account health, renewal forecasts, and growth opportunities

• 2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry
• Proven experience in client retention, upselling, and cross-selling in a B2B environment
• Strong understanding of the GCC and Middle East market landscape
• Excellent communication and relationship-building skills
• Ability to manage multiple client accounts and prioritize effectively
• Experience using CRM tools and reporting systems

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