Unit Manager - Training
- Jaipur, Rajasthan
- Permanent
- Full-time
- Responsible for Planning, Scheduling, Execution and governing Training practices
- Manage entire NH Process Certification (Preprocess, Compliance, Training, Learning Curve, Teach back, etc.)
- Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress, find solutions
- Provide training solutions to Migrations, Ops partners for effective training, documentation, performance evaluation, capability building, etc.
- Conduct activities related to Training Needs Identification, Analysis and Planning Refresher Training Methodology and Annual/Monthly Training Calendar
- Partner with operation teams to address training needs & review for effectiveness through planned review meetings
- Participate in and lead organizational initiatives like CMMI etc.
- Create, update and review Training documents including SOP, Process maps, TSDs. Establish document governance model in assigned LOBs
- Mentor the Team Leaders and Process training team (PKTs/ BPS/ Trainers/SMEs) for delivery effectiveness & efficiency
- Responsible for the certification and productivity of new trainers / SMEs
- Conduct training sessions on MS Excel, Power BI, TTT, SOP Creation, etc.
- Graduate or PG in any discipline
- Minimum 12-14 years of overall work experience and 8-10 years of Training experience is required in shared services or ITES/ BPO/KPO environment
- Should be proficient in Ms Office, Analytical and Problem-Solving skills
- Highly proficient at PowerPoint including training content creation, visualization & data representation based on audience/content; formatting content in the form of a storyline, etc.
- Understanding of Power platform/Power BI and Lean Six Sigma concepts (will be a plus)
- Understanding and work experience of CMMI (will be a plus)
- Excellent Communication and Presentation skills
- Must be able to facilitate training sessions
- Ability to actively listen for explicit and implied meaning
- Ability to work both independently and as a team player
- Lead discussions and influence decisions during stakeholder meetings
- Flair to learn new skills, technologies towards functional improvements
- Demonstrate willingness to take up new opportunities and challenging projects
- TTT or training related certification
- Instructional Design Certification (will be a plus)
- Be able to demonstrate complete ownership & accountability of tasks assigned.
- Ability to represent function and have strong stakeholder management, required for various training or knowledge transfer related interactions.
- Ability to communicate/ manage global audience /stakeholders.
- Must be flexible to mirror / overlap US Daytime work hours
- SME / seniors at stateside for further guidance & support
- Different lines of businesses (as required) for follow-up work for closure of open / delayed milestone tasks