This role is both internal and external facing.-Technical documentation & reporting of prototypes-Technical validation of products post launch-Technical/Virtual Library creation and support of approved product verticals.-Identifying the market competition in terms of product services & support-Feedback gathering to improve existing products & services-Troubleshooting & documentation of project related queries-Post product launch support to users-Technical validation of non-standard & custom project requests.-Assiting in project proposals for newly launched products.-Assisting in training product training of L&D team just before product launch.-Cooridnating with Purchase to understand materials & stock availability-New materials/hardware/Appliances and accessories exploration and documentation-End to end supporting the Engineering & Design team towards product development activities.-Design Consultation & troubleshooting.