Objectives of the job :To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively. To assist the employee responsible for Sales and After Sales with all customer contacts. Ensuring a pleasant atmosphere in the dealership.Job Designation/Field of Work:1 Customer contactRepresenting the Mercedes-Benz dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partnersPromptly greeting and addressing all visitors to the Mercedes-Benz dealershipFriendly and open approach to visitors in accordance with the Mercedes-Benz identityLooking after customers waiting in the showroomAnswering and conducting telephone calls and connecting callers if required (switchboard) with proper ettiquettesArranging for staff who are temporarily unavailable to call backEnsuring prompt, priority customer care for those with problems or complaintsRecording and documenting walk-ins and tele-ins in the showroom2 SalesIntroduce sales consultants to all showroom walk-in customersProviding customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroomProvide basic information about Mercedes Benz, Dealership and Mercedes Benz products and services over phone to all telephone enquiries.Proactively offer refreshments to all walk-in customersRecord tele-in and walk-in prospects information in showroom log-book and share the same with sales manager dailyPass on all tele-in enquires to respective sales consultants with the consent of sales managerAssisting the sales consultant to present products, services by handing over brochures, price lists, schemes etc to sales consultants3 Resources managementEnsure all showroom display vehicles are displayed in a proper lay-out (as recommended by MB India)Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklistEnsure all test drive vehicles are parked in their respective parking baysEnsure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklistMaintain test drive log book to monitor and control proper usability of test drive vehiclesAct as one point contact for information related to test drive vehicle availability4 Showroom/facilities managementEnsuring that the showroom is kept clean and tidy by maintaining the showroom cleaning checklistPromoting a friendly atmosphere in accordance with the Mercedes-Benz corporate designEnsuring that the reception is kept clean and tidy including the functionality/availability of the equipment/refreshments and snacks provided in these areasChecking and, if required, refilling brochure boxesChecking, arranging and, if required, refilling accessory itemsEnsure that the customer parking bays are strictly utilised for customers vehicle parking and ensure that at any given point at least one parking bay is available for customers. 2/2 Mercedes-Benz Receptionist job descriptionRequirementsQualification o Basics: Any Bachelor degreeExperience (type of): 1-2 years experience as front office executiveSpecialized Knowledge: Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitudeBenefits1. Statutory Benefits2. GPA3. Monthly performance based incentive