Showroom Floor Experience manager (Ahmedabad)

Synergy Resource Solutions

Ahmedabad, Gujarat
Permanent
Full-time

13 days ago

Greetings from Synergy Resource Solutions (www.synergyresource.co.in), a leading recruitment consultancy firm.We are hiring for our client a leading multi-brand premium retail company in field of eyewear & having 7 retail stores in prime locations of Ahmedabad & head office at C G Road.Designation: Showroom Floor Experience ManagerReporting: HRSector: Retail (Candidates from Retail or Hospitality may apply)Number of positions: 4Location: 4 stores ( Ashram Road, Vastrapur, Shyamal,Bopal)Qualification: Any (Should have excellent hold on English/Hindi/Gujarati language)Gender: AnyExperience: 5-10 yearsMon to Saturday - 10.30 to 8.45 pmSunday - 11 to 8 pmWeek Off - Between Mon-FridaySalary: INR 30,000 to 45,000/MonthAge between 25-40 yearsRoles & Responsibilities:Supervision:-

Shop Opening procedures
Shop Cleanliness, housekeeping, display cleaning, display arrangement
Shop supplies sales related; non-sales related
Shop petty expenses, vouchers
Manage Valet Services.

Report Preparation:-

Shop Supplies, consumables sales related, non-sales related
Sales reports
Accounts reports
Attendance

Leading team:-

Supervise the Rotation of staff, take care of reporting time and monitor that.
Check Grooming standards, and new joiner uniforms
Conflict Management and Counselling team member in case if there is some change in behavior of the staff that is affecting another staff.
Team building and maintain team bonding.

Customer Relations:-

Customer welcome, guiding them towards right person, ensuring they are well attended to
Attending customer complains
Ensuring their experience showcasing, sales process, refraction, dispensing procedures, payment process, invoicing, customer intimations, delivery, etc is smooth, effortless
Use client history in the system to enhance the customers experience, anticipate their demands, needs and propose proactively, solutions, products and services.
Seek google reviews
Proactively approach negative reviewers and try to turn them into positive
Respond to clients, leads and enquiries promptly
Develop rapport with customers, engage them in conversations outside the sales process while they wait.

Requirements:-

Preferably should be well conversant in Local language Gujarati, English and Hindi
Well presentable.
There will be no targets
Will be assigned same store
Should not have any medical issues as this is going to be a standing job.

Candidates matching this requirement can share their updated resume with details of their present salary, expectations & notice period on recruitment.synergy4@gmail.com

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