Customer Service Engineer

Kochi, Kerala
Permanent
Full-time

4 days ago

Job Description Summary All resources, and logistics required to perform services and maintenance activities on customers' predominantly on Ultrasound/ CT/MRI / Cathlab & Patient care equipment. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier worldJob DescriptionRoles and Responsibilities

Technical: Maintains diagnostic imaging equipment models specific to Ultrasound or Radiology Equipment (CT/Cathlabs etc) MRI, Patient care etc
Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS contract cost control
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement

Quality Specific Goals:

Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Required Qualifications:

BE or Diploma in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent.
2+ years of relevant experience in field services
Comprehensive knowledge of Ultrasound/MRI/Radiology/Patient care equipment
Proficiency in English and Computer Skills
Excellent communications, listening and interpersonal skills
Base location- Kerala State with flexibility to relocate near the site which could be outskirts of city and travel within region – India & South Asia
Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs

Desired Qualifications:

Volunteer, self motivator Initiative and motivation. Technical analytical skills
Ability to document, plan, market, and execute programs

Inclusion and DiversityGE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.#LI-Onsite#LI-ML1Additional InformationRelocation Assistance Provided: No

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