TAP Support Analyst

Cognizant

Pune, Maharashtra
Permanent
Full-time

19 days ago

Cognizant Hiring Temenos TAP Production Support Analyst!!!Experience: 5 - 13yrsLocation: Chennai.JD:JOB DESCRIPTIONJob Title: TAP Production Support Analyst (L2)Reporting to: LeadBackgroundThe TAP Production Support Analyst is responsible for IT application support activities including maintenance, administration, and second line support. They will work closely with the Service Desk to provide second line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests.Responsibilities:

Assist with troubleshooting by partnering with other IT teams across the organization (Business Technology, Infrastructure, etc)

Manage assigned tickets by providing analysis and solution where applicable

Perform daily system sanity checks to ensure all systems are up and running

Perform status / scheduled checks for related issues

Follow department processes for issue resolution, escalation, and triage

Maintain positive attitude and customer advocate through product issue resolution

Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.

Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.

As required, provide timely communication to users on the status of their service requests and incidents.

As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.

Ensure problem prevention methods are continuously applied to improve service levels and reduce costs.

Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.

Monitor the availability, performance and throughput of supported IT applications.

Provide recommendations for system performance improvements

Prioritize and schedule assigned support activities and tasks.

Maintain IT application support technical documentation.

Participate in Disaster Recovery (DR) activities as required.

Participate in Deployment related support and System Sanity check activities

Analysis of logs (Application, Database and Error logs)

Monitor TAP performance issues inclusive of Memory utilization, CPU utilization

Provide immediate fixes (Data Patching), non-code related or workaround for Incidents and Service Requests

Requirements:A Bachelor degree - Information Technology or equivalent qualificationsKnowledge of end to end Temenos Triple A / Wealthsuite componentsStrong knowledge of validation of data between T24 and TAP (B2F/F2B).Very Good Knowledge of JIRA, HPSM, MS ExcelExperience and technical knowledge on Databases(Oracle) and Unix/Linux scriptingPreferably prior usage of Dynatrace and Splunk logs to identify/troubleshoot issuesEmployee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Apr 10 2024About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

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