Responsibilities & Key DeliverablesResponsibilities & Key DeliverablesTEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance.Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problemsFailure Root cause analysis and share information with upstream teams for product improvementsEnhance technical capabilities of dealer personnelDealership audit on technical aspectsEnsuring smooth new product launches from technical support sideTEKline - Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting.TEKline - Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability buildingTEKline - Conflict Management, Assertiveness, Team Management, People Management skills, Negotiation skillsPreferred IndustriesAutomobileEducation QualificationBachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in AutomobileGeneral Experience3-7 years experience
