Associate Director Application Support Engineering

DTCC

  • Hyderabad, Telangana
  • Permanent
  • Full-time
  • 1 month ago
Job Category: Information TechnologyJob Description:Are you ready to explore a world of possibilities?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:The Application Support Engineering role specializes in maintaining and providing technical support for all applications implemented in Production. The role works closely with development teams, infrastructure partners, Product Management, and Global Operations to advance and resolve technical support incidents and fulfill requests.Your Primary Responsibilities:
  • Analyze multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
  • Review and update articles and run books with collaborators to confirm information is up to date
  • Provide oversight and leadership for other support engineers, including technical mentorship and collaboration on complex issues.
  • Collaborate with Client Facing teams to provide answers to application issues
  • Review and Complete Disaster Recovery scripts to be implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
  • Recommend and design automation to reduce the cost of ongoing application monitoring
  • Facilitate internal review and validation of support and Non-Functional Requirements during the development phase of an application
  • Serve as point of contact for critical issues and advance to appropriate teams as necessary while providing updates to management
  • Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **Qualifications:
  • Minimum of 8 years of related experience with at least one year in leadership role
  • Bachelor's degree preferred
Talents Needed for Success:
  • 8+ years' experience, especially supporting critical applications in a 24X7 setting.
  • Experience with IBM mainframe technology; familiarity with Linux, WebSphere, and Cloud technologies (Service NOW, AWS, Snowflake)
  • Serves as a trusted coach or mentor to colleagues across technical teams.
  • Communicate clearly to technical and non-technical audiences to keep others informed.
Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC