Career Category Information SystemsJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.Salesforce Health Cloud IS ArchitectWhat you will doLet’s do this. Let’s change the world. In this vital role you will responsible for developing and maintaining the overall IT architecture of the organization. This role involves defining the architecture vision, creating roadmaps, and ensuring that IT strategies align with business goals. You will be working closely with collaborators to understand requirements, develop architectural blueprints, and ensure that solutions are scalable, secure, and aligned with enterprise standards. Architects will be involved in defining the enterprise architecture strategy, guiding technology decisions, and ensuring that all IT projects adhere to established architectural principles.Roles & Responsibilities:Develop and maintain the enterprise architecture vision and strategy, ensuring alignment with business objectivesCreate and maintain architectural roadmaps that guide the evolution of IT systems and capabilitiesEstablish and enforce architectural standards, policies, and governance frameworksEvaluate emerging technologies and assess their potential impact on the enterprise/domain/solution architectureIdentify and mitigate architectural risks, ensuring that IT systems are scalable, secure, and resilientMaintain comprehensive documentation of the architecture, including principles, standards, and modelsDrive continuous improvement in the architecture by finding opportunities for innovation and efficiencyWork with collaborators to gather and analyze requirements, ensuring that solutions meet both business and technical needsEvaluate and recommend technologies and tools that best fit the solution requirementsEnsure seamless integration between systems and platforms, both within the organization and with external partnersDesign systems that can scale to meet growing business needs and performance demandsDevelop and maintain logical, physical, and conceptual data models to support business needsEstablish and enforce data standards, governance policies, and best practicesDesign and manage metadata structures to enhance information retrieval and usabilityContribute to a program vision while advising and articulating program/project strategies on enabling technologiesProvide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform educationDrive the creation of application and technical design standards which leverage best practices and effectively integrate Salesforce into Amgen’s infrastructureTroubleshoot key product team implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior levelReview releases and roadmaps from Salesforce and evaluate the impacts to current applications, orgs, and solutions.Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolutionNegotiate solutions to complex problems with both the product teams and third-party service providersBuild relationships and work with product teams; contribute to broader goals and growth beyond the scope of a single or your current projectWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients.Basic Qualifications:Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience.Experience with SFDC Service Cloud/ Health Cloud in a call center environmentStrong architectural design and modeling skillsExtensive knowledge of enterprise architecture frameworks and methodologiesExperience with system integration, IT infrastructureExperience directing solution design, business processes redesign and aligning business requirements to technical solutions in a regulated environmentExperience working in agile methodology, including Product Teams and Product Development modelsExtensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform, Sales Cloud and Service Cloud, demonstrating positions of increasing responsibility and management/mentoring of more junior technical resourcesDemonstrable experience and ability to develop custom configured, Visualforce and Lightning applications on the platform.Demonstrable knowledge of the capabilities and features of Service Cloud and Sales Cloud.Demonstrable ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use casesA thorough understanding of web services, data modeling, and enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)Demonstrably excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologiesPreferred Qualifications:Strong solution design and problem-solving skillsSolid understanding of technology, function, or platformExperience in developing differentiated and deliverable solutionsAbility to analyze client requirements and translate them into solutionsProfessional CertificationsSalesforce AdminAdvanced AdminPlatform BuilderSalesforce Application Architect (Mandatory)Soft Skills:Excellent critical-thinking and problem-solving skillsGood communication and collaboration skillsDemonstrated awareness of how to function in a team settingDemonstrated awareness of presentation skillsWhat you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.Apply nowfor a career that defies imaginationObjects in your future are closer than they appear. Join us.careers.amgen.comAs an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..
