Application Support - IM Senior Infrastructure Lead
Sopra Steria
- Kanchipuram, Tamil Nadu
- Permanent
- Full-time
Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.
The world is how we shape it.Job DescriptionRoles and Responsibilities:
- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Ensure service availability for all applications and maintaining the key deliverables and SLA with accountability.
- Prioritize, and manage expectations and communication to all key stakeholders across all levels of the organization and act as an interface with all application owners.
- Good Knowledge on Capacity and Service Availability including all facets related to Application Support and maintenance for production services.
- Manage direct reports motivated and engaged by closely working towards their career growth and providing equal opportunities to all.
- Partner with the management team to continuously improve/ automate technical optimization with application owner, discuss with product squad team to suggest new optimization ideas for VM’S.
- Establish benchmarks and report on Metrics, for the team’s productivity and efficiency.
- Develop key dashboards for service availability, uptime and utilization metrics and play the role for Application Support for monitoring requirements for both Infra and Application.
- Ensure Problem and Change Management services are followed and adhered and understand Release Management.
- Experience providing L2/L3 application management support to multiple applications.
- Experience in handling Linux server task majorly certificate renewal, Application patching and upgrades.
- Experience on Database technology (Oracle, Postgres, MySQL, Cassandra, Maria DB etc.,) and also able to write SQL queries.
- Has understanding and working experience in Agile and ITIL based services.
- Good in an Application Support area, preferably in a Cloud Infrastructure and Application support area.
- Good Experience in management/leadership experience in an application support environment.
- Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable application, and persistent web-based IT applications
- Prior hands-on experience working through the design, development and release cycle delivering software to market.
- Strong oral and written communication skills to effectively engage, persuade, influence and articulate technical issues and solutions to various stakeholders.
- Must be organized, detail-oriented, and possess the ability to multi-task in a dynamic, fast-changing entrepreneurial environment.
- Strong customer service orientation and the ability to build relationships across all departments.
- Has understanding of DevOps frameworks.
- ITIL 4 Foundation
- Scrum Fundamentals
- Azure Cloud Certification
- Has awareness of DevOps platforms like Ansible, GIT etc.
- Understands and managed multiple applications and frameworks.