With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Consultant - Jr. Genesys Developer We are looking for a hands-on Jr. Genesys Developer to help us develop and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. Qualifications we seek in you! Minimum Qualifications . BE/BTECH/MCA . Must have proven record of service improvements and excellent customer relationship management. Preferred Qualifications/ Skills . Preferred experience in Genesys i3 and Genesys PureCloud . Experience in Assessment, Designing, Implementation of Genesys CX or Migration to Genesys CX from other contact center technologies or on-prem Genesys. . Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario. . Hands-on with embedding Genesys dialer into SaaS Applications like Salesforce, Zendesk, ServiceNow and custom Apps . Hands-on with implementation of Virtual Agent (Amazon Lex, Google CCAI , Agent Assist, knowledge base, caller intent identification capabilities in Genesys. . Experience in integrating Genesys with AWS Lambda or using Genesys Data action to get data from Database or API. . Experience in integrating services such as Google CCAI, Sprinkler, Tenfold, Kore with Genesys Cloud Cx Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
