IT administrator

• Job Title - IT administrator

• Office Location - Office No: 403-405, Time Square, CG Road,Ellisbridge, Ahmedabad, Gujarat-380006.

• Duration & Type of Employment - Full Time Permanent - 2 to 5 years of Experience

• Work Style - Hybrid

• In Office days - 2 to 3 days a week

• Relocation - Candidate must be willing to relocate to Ahmedabad GJ, with reasonable notice.

• Provision and configure laptops, mobile phones, and other devices for new employees

• Perform secure de-provisioning and wiping during employee offboarding

• Maintain inventory records of all company-owned hardware and accessories

• Support troubleshooting of hardware and device-related issues

• Administer and maintain the company’s MDM platform (e.g., Scalefusion, Jamf, Intune, etc.)

• Enforce device compliance policies, encryption, and security baselines

• Ensure all devices are enrolled, updated, and monitored

• Manage identity and access management (IAM) across internal platforms (e.g., Google Workspace, GitHub, AWS, Notion, Slack, etc.)

• Implement and manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access control (RBAC)

• Regularly audit and update access rights as per role changes or exits

• Collaborate with HR and department heads to align access policies with business needs

• Maintain documentation and standard operating procedures (SOPs) for onboarding, offboarding, and IT asset management

• Provide tier-1/tier-2 technical support for internal employees

• Ensure business continuity by maintaining backups and recovery plans for internal IT systems

• Have a deep understanding of IT asset lifecycle management and secure access control practices.

• Be proactive in identifying potential gaps in infrastructure and automating repetitive IT processes.

• Be able to work independently as well as collaboratively with HR, security, engineering, and operations teams.

• Show ownership, be a self-starter, and take the lead in strengthening the company’s internal IT processes.

• Possess strong troubleshooting skills with a calm, helpful demeanor while dealing with internal stakeholders.

• Experience with Mobile Device Management (MDM) tools (e.g., Scalefusion, Intune, )

• Familiarity with IAM systems (e.g., Google Workspace Admin, AWS IAM, Okta)

• Experience managing SSO, MFA, RBAC

• Proficiency in managing macOS, Windows, and Linux systems

• Basic understanding of networking, DNS, VPN, and firewalls

• Exposure to ticketing systems like Jira, Freshservice, or similar

• (Optional) Scripting skills in Bash, PowerShell, or Python for automation

• (Optional) Familiarity with SaaS tools (e.g., GitHub, Notion, Slack, Zoom, etc.)

• Provision and de-provision laptops, phones, and other assets during employee onboarding/offboarding

• Maintain and monitor MDM enrollment, configuration profiles, and compliance rules

• Manage access controls across internal tools and platforms using IAM principles

• Set up and enforce MFA, SSO, and user group-based access policies

• Maintain up-to-date hardware inventory and software license tracking

• Perform periodic access reviews and ensure only authorized access across the board

• Document standard operating procedures (SOPs) and audit trails for compliance

• Provide first-line support for device and access issues

• Assist in vendor evaluation and procurement of IT assets

• Work with the Security team on endpoint security enforcement and audits

• Implement automation for device setup, access provisioning, and status reporting

• Assist in IT compliance-related documentation (e.g., SOC 2 readiness)

• Manage IT onboarding/offboarding checklists in collaboration with HR

• Help with training and internal awareness on IT and security best practices

• Preferred Educational Background: Bachelor’s degree in Information Technology, Computer Science, or related field

• Alternative Acceptable Educational Background: Diploma in Networking or Systems Administration with relevant experience

• Minimum Experience Required: 2–4 years of experience in IT administration or support roles, preferably in a modern, cloud-native environment

• Clear and concise communication skills for supporting non-technical users

• Able to coordinate with multiple teams (HR, Engineering, Security, etc.) and manage cross-functional tasks

• Strong ownership mindset with the ability to drive initiatives independently

• Empathy and patience while helping team members troubleshoot

• Disciplined and security-conscious, with a knack for documentation and process improvement

Distinction Dev