Consultant Specialist
- Hyderabad, Telangana
- Permanent
- Full-time
- Provide support for Global ServCo initiatives by developing and delivering functionalities within the ServiceNow platform.
- Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy, and maximise reuse opportunities.
- Create and update Technical Documents when required.
- Demonstrate good analytical skills to ensure business problems are questioned and understood and the solutions are cost effective and timely.
- Ensure development is completed as per the customer’s requirements and provide consultation/technical support to the development wherever required.
- Be a subject matter expert and would be required to manage multiple small scale, moderately complex development projects.
- Identify opportunities to improve the application/streamline development activities wherever required and promote/drive innovation in technologies, processes and tools.
- Use scripting tools to automate routine tasks being done in the ServiceNow platform.
- Report progress and identify and raise any issues/risks, escalating as appropriate to enable satisfactory resolution.
- Establish and maintain good communication and relationships with relevant stakeholders, both internal and external to the development team.
- The role will report to the ServiceNow Platform Lead
- Experience in designing and implementing solutions within ServiceNow is required.
- Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customisation capabilities.
- Experience of developing within a customised ServiceNow instance.
- 8-10 years of ServiceNow Developer experience, including APIs, Access Control, Client and Server-side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc.
- Good working knowledge of JavaScript.
- Working knowledge of Performance Analytics preferred.
- Experience in writing technical documents is essential.
- Understanding of Agile methodologies and working practices.
- Must be able to design, discuss, question and document system solutions.
- Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases.
- Able to work under pressure and demonstrate initiative, enthusiasm, and a rapid learning capability.
- Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines.
- Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills.
- Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered.
- ServiceNow Certification preferred.