Operations Manager - Inspections
- Gurgaon, Haryana
- Permanent
- Full-time
- Ensure inspection operations are further enhanced as per SGS policy and client requirements.
- Monitor scheduling of inspections and ensure execution is done as per client's SOP with available resources.
- Maintain high LC by continuously monitoring expense against revenue.
- Maintain daily activities of staff and other resources to optimize expenses and profitability.
- Assist in developing existing and new business through regular client contacts and satisfaction.
- Monitor performance and investigate any problems/complaints with a view to improvement of operations to 'zero defect 'as the ultimate goal.
- Act as interface between client and execution team. Work closely with SGS overseas offices.
- Communicate and coordinate with clients and handle their claims and complaints.
- Maintain quality level in department and ensure key performance indicators are strictly followed.
- Maintain standards and technical capabilities to meet and satisfy demands set by the clients and / or any statutory authorities.
- Approve certificates, reports and invoices, as required within specified timeframe.
- Co-ordinate with customer for analysis of complaints, prepare investigation reports and follow up of short term and long-term corrective action.
- Draft, negotiate and secure contracts for local and international clients
- Manage pre and post contract commercial issues, including credit and collection
- Manage operations to ensure adequate efficiency, productivity and the best quality of execution
- Ensure timely and accurate reporting to customers
- Responsible for handling the complaints in coordination with the location Manager and Quality Manager.
- Collect data on training needs; identify suitable programs, coordinating with technical auditors for nominating candidates from the team.
- Lead, coach and develop branch inspection team.
- Apply discipline and grievance procedure according to the company's policies and guidelines.
- Managerial review of quality documents, files, invoices, capability matrix and job execution matrix.
- Undertake other assignments as identified by the NQM towards ensuring delivery of inspections services according to quality procedures and/or compliant with accreditation requirements.
- Essential: Degree in Textiles / Apparels.
- Desirable: Experienced in Production & Quality control
- Specialization: Experience in Operations majorly with added experience in Business development with Good communication skills
- Minimum Years: 8 years Maximum Years: 10 years
- Industry/ Sector: Garment / Textiles
- Scope of job /Activities handled: Operations majorly with some knowhow on Business Development