Job Description:DetailsDescriptionJob Role & Responsibility/DesignationQuality and Process Excellence ConsultantDelivery Process/ Function NameQualityEducational QualificationB.Sc. / BE / B Tech/ MBA/ B.StatSkills ( Must Have)· Problem solving tools/ analytical skills· Excellent communication / interpersonal, facilitation skills· High energy level, confident, assertive and team playerExperience ( Minimum)
Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering
· Exposure to ISO, CMMi or COPC will be added advantage· Consulting experience in Shared Services Set up/BPO space is desirableJob Description· Responsible for driving quality initiatives and Black belt projects for Wipro / Client Accounts.· Drive benchmarking and best practices deployment across Data management and reporting accounts.· Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.· Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.· Drive projects to improve and maintain the profitability of the process.· Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.· Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.· Ensure all process metrics are met.Any Other RemarksContent Management
