Customer Care and Delivery Advisor
Janes
- Bangalore, Karnataka
- Permanent
- Full-time
- Provide exceptional customer service via phone, chat and email meeting Janes SLA
- Own all Janes customer interactions and request
- Provide technical support to customers and internal teams by identifying, troubleshooting, and resolving problems
- Provision and verify access to Janes products including Janes Online, JOE, DVD, FTP and all future Janes products
- Work with Janes product teams to provide solutions for more complex requests
- Support sales managers and customer success teams where required
- Share product feedback with business stakeholders
- Contribute to maintaining our fantastic CSAT and NPS
- Contribute to our FAQ and support articles
- Experienced
- Excellent communicator
- Organised
- Data-driven
- Ability to work independently on multiple tasks
- Bachelor’s degree or Customer Service Work equivalent
- Demonstrated understanding of Customer Service and delivery functions
- At least 3 years’ experience in a client-facing role within a fast-paced environment
- Customer Support role in a B2B setting
- CRM Experience required
- Basic knowledge of Excel required
- Knowledge of Salesforce strongly preferred
- Fluent in English, Multi-lingual abilities are a plus