Lead, Business Development
Standard Chartered
- Chandigarh
- Permanent
- Full-time
- To deliver MOM sales Budget under Lap and BIL with tele sale team
- Drive team to reduce TAT by reducing errors & bringing in process efficiencies
- Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
- Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
- To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling
- Contribute significantly to the Bank's CSR initiatives
- Drive the right sales culture and practices
- Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
- Continuous sales improvement effort, through active engagement with Product, Credit & Operations
- Manage customer experience & NIL Customer Complaints
- Deliver budgeted sales target and increase sales productivity
- Segment focus, customer focus needs-based selling
- Deepen customer relationship penetration through multi-product selling or bundles around anchor product
- Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness
- Being measured against Governance and Operational Risk review result of responsible sales units
- Ensure no adverse findings in internal / external audit, governance and compliance review
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
- The Right Coach
- Engage every team member and build strong team work
- Effective performance / scorecard / vintage mix management within budget, discipline in performance management
- Identify and groom potential sales leaders
- Upgrade people management skill constantly
- Manage Attrition of Sales force
- Discipline in HR and training related matters, Operational Risk Standards
- Zero tolerance of risk and compliance breaches
- Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
- Being measured against Governance and Operational Risk review result of responsible sales units
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
- Customers : New-to-Bank Affluent and Emerging affluent Clientele along with inactive portfolio activation if mandated by the bank
- Graduate with 15 yrs plus sales experience
- Excel
- Outlook
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.