It was a pleasure speaking with you. Please find the Job description of 'Facility-HOD ' position mentioned below. Location of the Job: Udyog Vihar, Gurgaon Company : (Real Estate) Website https://www.baani.com/ Experience Required : 1 Year Qualification : Gradutaion Salary: Negotiable Prime Responsibilities: As a Guest Relations Executive, you will be responsible for providing exceptional customer service to guests, ensuring their needs are met and any issues are resolved promptly. You will serve as a liaison between the guests and the organization, creating positive interactions and enhancing the overall guest experience. Key Responsibilities: Guest Interaction: Greet guests warmly and assist them with inquiries, requests, and complaints in a courteous and professional manner. Problem Resolution: Address guest concerns promptly and effectively, ensuring guest satisfaction and retention. Information Provision: Provide accurate information about the organization's facilities, services, and policies to guests. Reservations and Bookings: Assist guests with reservations, bookings, and inquiries regarding availability. Feedback Collection: Solicit feedback from guests to identify areas for improvement and opportunities to enhance the guest experience. VIP Services: Provide personalized services to VIP guests, ensuring their unique needs and preferences are met. Coordination: Coordinate with various departments such as housekeeping, maintenance, and food and beverage to fulfill guest requests and ensure seamless service delivery. Event Support: Assist in organizing and coordinating special events, conferences, or other guest-related activities. Documentation: Maintain accurate guest records, including contact information, preferences, and special requests. Team Collaboration: Collaborate with team members to ensure a cohesive approach to guest service and satisfaction. Qualifications and Skills: Previous experience in a customer service or guest relations role preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and a proactive attitude. Ability to remain calm and composed in high-pressure situations. Proficiency in relevant computer applications and software. Knowledge of multiple languages may be advantageous, depending on the location and clientele. Bachelor's degree in hospitality management, business administration, or a related field preferred. About Company : BAANI Group With a legacy of 35 years, Baani has successfully created a niche in the real estate industry both in India and abroad, emphasising enhancing the lifestyles of people. Baani Group was founded in 1981. The Group began with the fashion design and clothing production company. But after a few years, the company developed additional verticals such as project management, facility management and hospitality. At present, Baani holds pride in offering investment and real estate development services across all asset classes, including IT Sector, Commercial, Mixed Use Developments, Hospitality, Facility and Asset Management. Keeping innovation as the primary focus, since 2003 Baani Group has completed 15 Projects over 2 million sq. ft. and currently 1.5 million sq. ft. is under development. Moreover, the group is associated with reputed brands like Hilton Hotels, IBM, Aviva, Hyundai, Oriflame, Wyndham Hotels, Arvato, Grohe, Xchanging and Chambal Fertilizer & Chemicals as their Hospitality and Real Estate partners. Widely accredited with redefining luxury living across the world, Baani Group constantly seeks to design aesthetically striking commercials, responding to changing needs and evolving lifestyles.