Head Service (Automotive Dealership)

• Develop strategy for the after sales business in line with business plan by taking inputs from the market and in line with the service capability, capacity and after sales revenue goals.
• Develop short and long-term goals for the after sales team.
• Responsible for the Labor revenue, Parts, Body Shop revenue and profitability.
• Define the targets for the each of the revenue generating verticals under after sales and ensure they are met.
• Increase the market share, after sales volumes, revenue and increase the profitability.
• Strategize and build new business development initiatives to reach the target assigned.
• Drive and implement standard after sales/ service processes for the team to follow and to ensure standard delivery.
• Understand and continuously research on the competitor after sales offerings and introduce new customer offerings for better service sales.
• Strengthen the service organization by continuously benchmarking against industry best practices.
• Drive process excellence and quality service to the customer.
• Define and drive metrices to track the effectiveness of the service /after sales support rendered to the customer.
• Gather the customer feedback to improve the service process and customer experience.
• Collaborate with the marketing team to attract more customers for after sales.
• Build plans and ensure their implementation to maintain the brand loyalty for servicing.
• Develop and invest in continuously training professionals in the after sales team.
• Build strong practices to ensure no unethical practices take place.
• Participate and drive various organization wide initiatives.

Antal International