Senior Manager-Services

CG Power and Industrial Solutions

Mumbai, Maharashtra
Permanent
Full-time

28 days ago

Divisional Service Manager - PumpsPosition OverviewResponsible for driving operational and service excellence in managing pumps service operations. Focus on improving service quality, optimizing inventory and spares, and ensuring product training.Key Responsibilities:Operational Excellence:

Provide CAPA to field teams based on market quality feedback.
Reduce ageing stock at location 2001 and ensure no stock over 45 days at location 2004.
Improve spares service factor and availability.
Strengthen relationships with branches, retailers, and ASCs.
Ensure timely product refresh training for service managers.

Service Excellence: - ead the rollout of new spares packaging process for pumps. - Focus on reducing COPQ.Key Deliverables:

Implement CAPA based on market feedback.
Achieve stock reduction targets at locations 2001 and 2004.
Improve spares service factor.
Execute planned service center visits.
Complete product refresh training.
Rollout new spares packaging.
Reduce COPQ compared to the last year.

Qualifications & Skills:

Experience in service operations management, preferably in pumps or related industries.
Expertise in inventory management, service delivery, and quality assurance.
Strong leadership and cross-functional team collaboration skills.
Excellent communication and stakeholder relationship management.
Analytical skills to implement corrective actions. - Proficiency in product training.

Location: MumbaiReporting To: Service HeadThis position offers an exciting opportunity to lead and optimize service operations for the pumps product line, driving both operational efficiency and service excellence.

CG Power and Industrial Solutions

Apply Now