Customer Service Officer

DBS Bank

Pune, Maharashtra
Permanent
Full-time

13 days ago

Job Purpose

Execute all aspects related to branch operations in a timely and effective manner.
Ensure effective customer service.
Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers.

Key Accountabilities:

Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance.
Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & responsibilities:

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
Process cash transactions, transfer transactions and clearing of instruments.
Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
Process requests for new account opening, transaction updating etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements, and fees/charges.
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.

Required Experience:

2-4 years Banking Experience
Education / Preferred Qualifications
Graduate preferably Banking/Commerce

Core Competencies:

Excellent interpersonal and communication skills
Ability to build strong relationships with clients.
Responsible
Ability to meet deadlines.
Knowledge about internal/external regulations.

Technical Competencies:

Good Computer Knowledge

Work Relationship

Team player
Self-motivated and takes initiative.

DBS India - Culture & BehaviorsDBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

Ensure Customer Focus by Delighting Customers & Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement

Maintain the Highest Standards of Honesty and Integrity

DBS Bank

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