Principal consultant - AI/ML engineer

Bangalore, Karnataka
Permanent
Full-time

1 day ago

Ready to build the future with AI?At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Principal consultant - AI/ML engineerIn this role, you will be responsible for supporting the network operations 24X7 for internal IT. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive).You will work Incident Management, Problem Management for each incidents/tickets and need to ensure the high uptime to the business.Your role will network L2+ and need to work on various current/upcoming technologies (explained below) to support business needs.ResponsibilitiesThe candidate should be holding good experience of hardcore 24X7 network Ops experienceCandidate will work at the intersection of AI engineering, infrastructure automation, and platform engineering, enabling autonomous decision-making across Compliance, Multi-Cloud, Network DevOps, EUC, and Identity Management.1. Agentic AI & Automation DevelopmentDesign and implement agent-based AI systems for infrastructure operations (planning, reasoning, execution loops)Build autonomous remediation workflows for incidents, alerts, and service degradation (HITL, HOTL, HOOTL)Develop multi-agent orchestration frameworks for cross-domain infrastructure coordinationIntegrate LLMs with enterprise systems for context-aware decision-making2. Infrastructure Automation (Domain-Specific)Continuously monitor policy adherence, detect drift, and enable automated remediation of compliance violations.Orchestrate MACD, optimization, and cost governance across AWS, Azure, and GCP using IaC and AI agents.Automate provisioning, validation, and AI-driven troubleshooting across hybrid networks using telemetry and APIs.Build self-healing automation for endpoint performance, application issues, and device lifecycle management.Automate access provisioning, enforce policies, and detect/respond to identity anomalies.3. AI/ML & LLM EngineeringDevelop and fine-tune LLM-powered agents using frameworks like CrewAI, LangchainBuild context-aware reasoning systems using telemetry, logs, and configuration dataEnsure guardrails, explainability, and human-in-the-loop (HITL) controls4. Observability & Telemetry IntegrationIntegrate with observability platformsCorrelate logs, metrics, traces for AI-driven insights and decisioningBuild real-time telemetry pipelines for agent consumption5. Platform & Engineering IntegrationEmbed agents into CI/CD pipelines, ITSM workflows, and platform engineering stacksIntegrate with ServiceNow, GitOps workflowsDevelop reusable automation modules and APIs6. Governance, Safety & ReliabilityImplement AI safety, compliance, and governance frameworksDefine levels of autonomy (HITL, HOTL, HOOTL)Ensure auditability and traceability of agent actionsCore Technical SkillsStrong programming: Python (mandatory), plus PowerShell / JavaScriptExperience with AI/LLM frameworks (CrewAI, Langchain)Hands-on with REST APIs, microservices, and event-driven architecturesCI/CD pipelines (GitHub Actions, Azure DevOps)Infrastructure & AutomationDeep knowledge in at least 2 domains:Network (SD-WAN, routing, firewalls, proxies)EUC / Desktop EngineeringCloud (AWS / Azure / GCP)AI EngineeringExperience with:LLMs, RAG pipelines, embeddings, vector DBsPrompt engineering and agent orchestrationUnderstanding of:Autonomous systems design patternsPlanning, reasoning, and tool-use agentsObservability & DataFamiliarity with:Logging, monitoring, tracing systemsData pipelines (Kafka, Kinesis)Qualifications we seek in you!Minimum QualificationsExperience building agentic AI systems for IT operations (AIOps)Exposure to FinOps, SecOps, or compliance automationKnowledge of Zero Trust architectureCertifications in cloud (AWS/Azure/GCP) or networking (Cisco, Palo Alto)Experience in large-scale enterprise environmentsPreferred Qualifications/ SkillsSystems thinking across infrastructure layersStrong problem-solving and debugging skillsAbility to design autonomous, resilient systemsCollaboration with cross-functional teams (Infra, Security, DevOps, AI)Experience with on-prem / edge AI deploymentsKnowledge of graph-based reasoning (knowledge graphs) for infra mappingWhy join Genpact?Lead AI-first transformation – Build and scale AI solutions that redefine industriesMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skillsGrow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplaceCommitted to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we buildThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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