Business Development Executive (ERO)

Kolkata, West Bengal
Permanent
Full-time

4 hours ago

1. PurposeDrive the Area revenues through effective sales process management for all products (DP, International, Retail, Cargo, E-Retail) and revenue enhancement via channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.)2. Key ResponsibilitiesResponsibilitiesFinancial· Review and monitor the Area revenue performance in terms of actual sales growth and profitability as against targeted numbers; Take appropriate steps to reduce deviations, if any· Evaluate profitability of all Area customers and key accounts on a periodic basis; Identify issues, if any, and develop plans to meet the set profitability targets· Track product-wise yields on a periodic basis; Identify issues, if any, and develop plans to meet the set yield targetsOperational· Manage entire sales process for the Area and drive revenues for all products (DP, International, Retail, Cargo, E-Retail) in the Area through the area sales teams· Ensure adherence to Standard Operating Procedures (SOPs) by all sales teams and channel partners in the Area· Implement sales and marketing plans (as per organization strategy) for driving revenues, market share and profitability of all products in the Area, in collaboration with the Branch Sales Team

Negotiate rates & service offers with customers as per the set purviews, in consultation with Area head on case to case basis
Develop & retain existing customers and achieve base targets set for the products on a monthly basis
Ensure enhancement in revenue in the Area through development of channel partners

Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any
Ensure that the Area achieves collections as per set logic remittance and DSO target
Ensure updation of prospects details in SAFFIRE software package on a daily basis
Communicate & interact with internal & external customers on service issues

People

Provide direction, guidance and support to employees within the sales team in the Area to help them discharge their duties effectively
Ensure that the sales team in the Area is adequately staffed as per the manpower requirements

3. Key Result Areas and Key Performance IndicatorsS. NoKey Result AreasKey Performance Indicators1.Growth in Area Revenues· % achievement on product-wise revenue and channel wise revenue targets in the Area (for all products)· Achievement of yield targets (Yield / piece) for all products2.Drive Market Growth· % increase in revenues from certain identified Industry Segments (e.g. Automotive, Life Sciences, etc.) / identified customers within the Area3.Drive enhancement in revenues via channel partners in the Area· Revenue targets achieved as per plan through RSPs and other channel partners3.Ensure timely collections for the Area· Logic Remittance target· Account Receivables (% reduction in receivables in excess of 60 days, 90 days, 150 days)4.Drive Sales capability, productivity and adherence to process· Adherence to Sales KPIs5.Ensure Effective Development of New Products· Support in new Product Development and launch in Area as per plan6.Ensure Performance Driven Culture· Adherence to Performance Management system timelines and guidelines7.Drive employee morale and engagement· Employee Attrition (%)

DHL

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