. Must Have (Primary) Skills:Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DXBot and NLP development using Genesys AI toolsExperience in building Conversational IVR, chatbots, and voicebotsIntegration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM WatsonStrong knowledge of Genesys Architect Flows and call routingHands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets2. Good to Have (Secondary) Skills:Python/JavaScript for custom logic in bot integrationsREST APIs for system integrationsExperience with Google Cloud/AWS for deploying AI servicesKnowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIsExperience with CRM and backend integrations (e.g., Salesforce, ServiceNow)3. Compensation Offered for this Role:10 to 18 Lacs (max 20 if cand has more rele exp)4. Years of Experience:5 to 10 years5. CGI Location Open To:BangaloreHyderabadChennaiPune6. Shift Timings:UK Shift7. Joining Timeframe:Immediate to 30 days preferred8. Detailed JD:Genesys DeveloperDesign, develop, and implement Genesys-based call flows and routing strategiesCollaborate with business and technical teams to gather and understand requirementsIntegrate Genesys with backend systems and third-party platformsTroubleshoot and resolve issues in call routing and IVRParticipate in code reviews and adhere to best practicesMonitor and enhance system performance
