Bootstart - Community Executive - Hospitality Sector (0-1 yrs) Pune (After-Sales/Customer Service)

Bootstart Spaces & Hospitality Pvt Ltd

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 1 month ago
Operations: - Ensure quality control to address immediate issues, pre-empt potential future issues and identify areas for improvement when required - Address day-to-day community issues including coordinating and managing building access as necessary - Manage food and beverage offerings to ensure the quality and presentation are aligned with Bootstart's brand - Oversee the daily ordering and receipt of products from vendors - Prepare the building expense reports and budgets for Management review - Organize the move-in and move-out schedules to minimize member issues - Support the operation Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location - Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so -- Ensure a level of uncompromising cleanliness, including management of the team of Community Service staff at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard Sales: - Support the touring of new members when required - Support the research of prospective members in the tour pipeline and support followup and closing requirements when required- Support the referral of prospective or existing members to other locations when required Hospitality: - Develop professional relationships with members and proactively gather information on their needs to identify both Bootstart and member services that could help them achieve their goals - Identify and execute opportunities to connect members with each other - Support the planning and supervision of educational, professional, and personal development events based on members' needs and requests.- Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security - Ensure best practices for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training (ref:updazz.com)

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