Senior Executive- Technical Service
- Ahmedabad, Gujarat
- Permanent
- Full-time
- Install and configure medical equipment at customer sites (e.g., hospitals, labs).
- Ensure systems are calibrated and functioning per manufacturer specifications.
- Conduct routine maintenance and inspections to ensure optimal equipment performance.
- Maintain service logs and documentation for compliance.
- Diagnose technical issues remotely or onsite.
- Perform repairs or arrange for replacement parts as needed.
- Provide technical support and training to healthcare professionals and biomedical engineers.
- Build strong relationships with clients to ensure satisfaction.
- Adhere to regulatory standards
- Complete service reports, regulatory paperwork support, and maintain service records.
- Work with senior engineers or technical support teams to resolve complex issues.
- Provide feedback to R&D or product teams for product improvements.
- Manage spare parts and tools inventory.
- Ensure timely delivery and return of components.
- Follow all health, safety, and infection control protocols.
- Ensure devices meet quality and performance standards before leaving the site.
- Provides on-site technical support during the installation, implementation and maintenance of company products.
- Ensures adequate records and systems are maintained.
- Schedules personnel responding to critical situations to ensure that client's needs have been met and that the product/solution is fully functioning according to specification.
- Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
- May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
- Carries sales or service quota, generates service fees from clients with or without maintenance contract.
Works with close supervision.Organizational Impact: Delivers work of limited scope, typically smaller, less complex projects or related activities.Innovation and Complexity: Identifies, defines and addresses problems that are not immediately evident but typically not difficult or complex.
Makes minor changes in systems and processes to solve problems .Communication and Influence: Communicates primarily with internal contacts within immediate group.
Contacts others to gather, confirm and convey information.Leadership and Talent Management: N / A – job at this level is focused on self-development .Required Knowledge and Experience: Requires broad theoretical job knowledge typically obtained through advanced education.
Requires a Baccalaureate degree with 2-3 years of experienceIn the APAC Region Only:
- Vocational / Trade certificate with 4 years experience
- Bachelor Degree with minimum 3 years of experience
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity