Asia Air Program and Data Reporting Manager, Director, Travel & Meetings Management

Morgan Stanley

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 28 days ago
We are seeking someone to join our team at a Director position within Travel and Meetings Management, which specializes in the Firm's travel and meetings management activities.In the Corporate Services division, we provide solutions that enable Morgan Stanley’s workforce, across our global workplace locations, to effectively and efficiently work in the service of our clients. This is a Director position within Travel and Meetings Management, which specializes in the Firm’s travel and meetings management activities. We may work with outside travel-related companies and agents, such as airlines, hotels, travel agents, and car rental agenciesSince 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.In this role as Asia Air Program and Data Reporting Manager, you will be responsible for the regional Airline program, including negotiations, vendor and contract management, performance reviews, opportunity analysis and analytics reporting. The candidate will be based in Mumbai, India, and report to the Asia Travel Manager.In partnership with global colleagues, the Asia Air Program and Data Reporting Manager will work closely with the Sourcing and Commodity Managers to achieve the best outcomes from negotiations with airline providers. In addition, there will be continuous focus on achieving operating efficiencies and meeting internal KPI’s.You will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. We are looking for a confident and detail-oriented individual who is organized and quality conscious and has a willingness to learn.Further, you are a highly motivated individual who can multi-task and self-manage as well as being a strong team player.This role will take on additional responsibilities of supporting SAP Concur Expense and eventually expenses in Asia and assist with the day-to-day operations of the expense process, supporting the review, routing, and audit of employee expense reports using SAP Concur Expense or similar expense management tools. You will have hands-on experience with SAP Concur Expense, a good understanding of corporate expense policies, and the ability to identify errors or policy violations in submitted reports.What you’ll do in the role:Air Program
  • Delivery of high-quality travel services within the Asia region with a focus on leading the Asia Airlines Program.
  • Manage all day to day operational, vendor management and client service-related issues within the areas of responsibility.
  • Engage and consult with business units, ensuring they are informed about cost-effective opportunities with preferred air partners, services and managing business expenses.
  • Ensure delivery of management information and insights on Asia Air program; monitor volume (tickets, spend, share) against targets.
  • Host quarterly performance reviews with preferred air partners to ensure contracts are performing as intended and meeting cost-savings goals.
  • Participate in global air projects and provide support as needed (training).
Travel Data & Reporting
  • Prepare monthly / quarterly reporting related to regional Air spend, for Business Units and Cross-Divisional Stakeholders (e.g., COO teams, Expense Management).
  • Complete ad-hoc reporting as it relates to internal strategy projects (creating specialized dashboards, identifying trends, and providing insights and suggestions based on data analysis to improve compliance, cost controls and Firm objectives. Specifically:
- Generate and analyze reports to identify trends, areas of opportunity, and compliance issues.- Offer insights and recommendations to management based on data analysis.
  • Monitor ongoing data quality of multiple data sources (e.g., MyTripApproval) and reporting tools (e.g., iBank,
TravelOptix, SAP Concur Expense); perform end-user testing as the business user expert.
  • Build relationships with internal clients, provide support, and prepare presentations as needed (taking ownership, subject matter expert) – highlighting travel trends, Global Travel team initiatives, best practices to meet BU needs.
  • Troubleshoot and review routine reports for automation, improved efficiency, and consistency; implement and manage updates for automatically generated reports.
  • Develop MI analysts to deliver accurate, timely and insightful reporting.
  • Review submitted expense reports for accuracy and compliance, assist with the approval workflow, resolve discrepancies, and provide general support to employees and approvers.
Leadership Responsibilities:
  • Promote Corporate Services, generate effective communications, good relations and a positive image with suppliers and co-workers promoting courtesy, diversity, and fairness.
  • Maintain up to date commercial and contractual knowledge of the marketplace and methods adopted by peer groups / other industries to ensure that best practices are continually developed, shared, and utilized.
  • Enhance the credibility of the function by working closely with all internal customers and demonstrating the highest standards of professionalism, integrity, service, and commercial expertise.
  • Strong acumen and understanding of risk and business continuity for travel and business support services.
What you’ll bring to the role:
  • 5 years of Air Program Management and Metrics / Analytics Reporting experience preferred.
  • Manage internal and external professional business relationships at a senior management level.
  • Language skills: Fluent in English Communication skills: Excellent verbal, written and presentation skills.
  • Computer Literacy (Software Applications / Mainframe): Microsoft applications, SAP Concur Expense, and a functional understanding of travel global distribution systems; Experience with Tableau or Power BI preferred.
  • Proven ability to leverage and interpret data to drive decision making.
  • Ability to work independently, efficiently and under pressure on multiple project requests simultaneously.
  • Consistent attention to detail and strong organizational skills.
  • Excellent leadership, interpersonal and customer service skills.
  • Advocate for innovation and value-driven-change; thinking creatively and critically to approach strategy planning and complex problem solving; familiar with industry developments and key benchmarks.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Morgan Stanley