Ready to build the future with AI?At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Process Associate – Infra / Cloud / DB / Oracle Sysadmin / Security EngineerResponsibilities:Responsible for the technology solutions and IT infrastructure delivery for the assigned Projects / assignmentMake sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.Raise and update the tickets in Tool for all the issues handled / worked uponReport the daily issues handled / raised in the form of daily shift reports.Need to be sure that issues are handled in the right time frame as per the SLA commitments.Interaction with Service Providers, raising tickets and timely follow upFront-end face for Genpact Network Team while participating in Incident resolution bridge call.Follow an accurate escalation chart and matrix given.Timely update/Quality update of tickets in the ticketing tool.Help project team in commissioning of new customer and change request.Understanding of Network protocols LAN, WAN, Routing, Switching, Firewall devicesExposure to trouble ticketing processes and handover processesAdhere to shift timings and shift handover process.Should be good at detailing the nature of the problem.Participate in Bridge calls with clients for joint troubleshooting of network issues.Work with different Vendors and service Provider for faster and accurate resolutionQualifications we seek in you!Minimum Qualifications / SkillsBachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.Candidate should be proficient in oral and written English.Positive demeanor toward learning and accepting new challenges.The candidate should have theoretical understating of DevOps environment and should hold good understanding of Python, AnsiblePositive demeanor and open to work on multi-platform.Preferred Qualifications/ SkillsVery good written and presentation / verbal communication skills with experience of customer interfacing role.In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitudeWhy join Genpact?Lead AI-first transformation – Build and scale AI solutions that redefine industriesMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skillsGrow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplaceCommitted to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we buildThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
