About Pearson:At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.About the Position:The Candidate Relations Coordinator is responsible for providing excellent customer service and promoting Client programs by answering queries from Clients, candidates, internal personnel and Testing Site Administrators in a high quality and professional manner. The Candidate Relations Coordinator also assists the Sr. Candidate Relations Coordinator with the operational aspects of client testing programs and takes responsibility of providing employee feedback and handling escalated service-related issues.Scope and Impact of Job:Working closely with candidates and call center agents, the Candidate Relations Coordinator acts as an escalation point to provide high-quality customer service in the Customer Service Center. The Candidate Relations Coordinator also ensures smooth delivery of client programs including contact with the Clients.*Key Responsibilities: *Program and Client ServiceFollow through with incidents, reports, and projectsReceive and respond to client queriesEnsure candidate results are sent to clients in accordance with KPIsAct as an escalation point for service related issuesPromote client programs and productsIdentify opportunities for improvement and efficiencies.Call Center SupportRespond and resolve customer queriesInput accurate customer information into the databaseProvide performance feedback as required .About You:Education and Experience:Minimum High School Diploma or EquivalentBachelor's Degree preferred or equivalent work experienceExperience training, teaching, or coaching2-3 years customer service experience preferredSkills, Knowledge, and Abilities:Excellent oral and written communication skillsFamiliar with various training tools and models; understanding of learning styles preferredProficiency in Microsoft Office Suite (Access, Excel, Word, etc.)Effective problem-solving skillsConflict management and Time management skillsStrong organization skillsInterpersonal savvy and ability to influence and relate to others.Ability to deal with ambiguity and overcome objectionsQuickly and effectively adapt to changesMust be patient, positive, and professionalStrong customer service skillsCoaching skills preferredStrong attention to detail and ability to set and meet goalsOther (license/certification):Knowledge of Pearson VUE Regulatory and Professional clients is preferredWorking knowledge of Registration Manager, VSS, and Service DirectAbility to manage internal knowledge management sitesWhat to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: CUSTOMER SERVICEOrganization: Assessment & QualificationsSchedule: FULL_TIMEWorkplace Type: HybridReq ID: 15462
