Customer Service Executive - German

Integrated Language Solutions

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 16 days ago
  • Apply easily
The Main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
  • Understanding the products and services provided by the company.
  • Supporting the customer through an email ticketing system, social media and phone calls.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Maintaining records of each phone call for future reference.
  • Providing the new employees with training sessions for enhancing their skills.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
Requirements
  • Bachelors degree in Business Administration or a related field.
  • 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
  • Exceptional verbal and written communication skills.
  • Good problem-solving abilities.
  • A customer-oriented individual.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent negotiation and sales skills.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner and exceptional ability to make decisions

Integrated Language Solutions