Guest Service Associate - Front Office

Chennai, Tamil Nadu
Permanent
Full-time

13 days ago
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Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking a dedicated and customer-focused Guest Service Associate to join our Front Office team in Novotel Chennai Chamiers Road, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences for all visitors to our hotel.

Greet and welcome guests upon arrival, providing a warm and professional first impression
Handle check-in and check-out procedures efficiently, ensuring all necessary information is accurately recorded
Respond promptly to guest inquiries, requests, and concerns, demonstrating a commitment to customer satisfaction
Coordinate with other departments to fulfill guest needs and resolve any issues that may arise
Manage reservations, room assignments, and billing processes using hotel management software
Maintain a clean and organized front desk area, ensuring all necessary materials are readily available
Assist with concierge services, providing information about local attractions, transportation, and dining options
Monitor guest accounts and handle financial transactions accurately
Participate in regular team meetings to discuss service improvements and operational updates
Ensure compliance with hotel policies, safety regulations, and security procedures
Assist in emergency situations and support the implementation of crisis management protocols when necessary

Qualifications

Bachelor's degree in Hotel Management or related field
Strong communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
Excellent attention to detail and organizational skills
Proven ability to multitask and remain calm under pressure in a fast-paced environment
Customer-centric mindset with a passion for delivering exceptional service
Proficiency in hotel management software (e.g., Opera PMS)
Problem-solving skills and the ability to make decisions independently
Flexibility to work different shifts, including weekends and holidays
Previous experience in the hospitality industry is preferred
Multilingual skills are a plus
Ability to work collaboratively as part of a team
Professional appearance and demeanor

Accor