NOC Enginner
- Bangalore, Karnataka
- Permanent
- Full-time
Scope:
- Strong analytical, communication, and customer interfacing skills
- Prior experience working in a Network Operations Center (NOC) environment
- BS in Computer Science or 5+ years of relevant work experience
- Effective in working with technical teams across the company with strong interpersonal and communication skills
- Shift hours include weekday nights and weekend nights
- Proficient in Incident Management with a clear understanding of the Incident Command role.
- Experience with Web Framework and Data API experience a plus
- Experience with python, perl, bash/shell, javascript, pwershell, or SQL a plus
- Experience in a SaaS or hosted application service provider environment.
- Providing 24/7 surveillance and support for internal departments and external customers to troubleshoot problematic systems or trends.
- Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events and or incidents.
- Helping collect network data to validate assumptions.
- Providing real-time communication internally and externally.
- Working with wireless carrier partners to help identify interactions between their network and the Cisco Network.
- Self-starter with the potential to collaborate directly with designers, developers, program managers and network quality testers.
- Passionate about customer service and 'right the first time' principles.