At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type): Health Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program Retirement Plan Paid Time Off Tuition Reimbursement Internal Process Owner for all Upfit Order Acceptance (both new and revisions): Manage the processing of incoming orders to ensure compliance with plan & operational guidelines, and route to the appropriate parties. Work with internal and external stakeholders to provide notification of non-compliances and execute or recommend actions to resolve. Act as the 'go-between' to coordinate across Holman divisions. Work with internal stakeholders to facilitate understanding of order processing status, requirements, and how they influence company and customer outcomes. In collaboration with REM, support customer visits/spec reviews and coordinate follow up by documenting any changes, action items, and follow-thru to ensure end product & service aligns to customer expectation. Critique/review order summaries for new & strategic clients after each order cycle. Work with REM to provide recommendations to customer and partner with internal stakeholders to drive implementation of recommendations via subsequent bids (Ex. alternative equipment, delivery options, chassis specifications, etc.). Support M&D through coordination of project level campaigns associated with assigned customers (Example - customer impact of hail damage event, catalytic converter theft, ship-out parts project, etc.). Drive resolution of any missing info, prerequisites, or build questions which require external input. Support resource for internal & customer status meetings providing reporting, explanations, and recommendations on an as-needed basis. Customer Supplied Materials (tracking status, communicating impact, etc.). Oversee inventory of completed, not-shipped vehicles - work with customers, FMCs etc. to expedite. Primary Communicator in any warranty escalations. Hands-on transactional involvement is expected. (process updates in M&D systems Hub/TREQSO). Responsible for data integrity on Job Order Master data for assigned orders/customers. Voice of customer in Quality Inspection process (incl. the establishment of any customer specific inspection criteria). Oversee Resolution of Unidentified Vehicles. Monitor and drive resolution of TBD orders and the Pool & Assignment process (Ops & customer) - educate FMCs / customers on the constraints and guidelines of the process. Identify and implement process improvements and develop training & documentation to support. Perform and/or validate business analyses, generate related reporting, develop process maps. Other duties and special projects as assigned. Education and/or Training: Bachelor's degree in a related field or equivalent work experience Additional education, certifications, or other distinctions are a plus Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) Relevant Work Experience: Minimum three years in fleet management and/or Supply Chain Project management experience highly desirable Demonstrated analytical skills and experience Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information. Reviewing and improving processes, methods, and tools to increase efficiency, accuracy Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What's Right . Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.