senior specialist, talent solution delivery, enterprise

Randstad View all jobs

  • Hyderabad, Telangana USA
  • Permanent
  • Full-time
  • 1 month ago
Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.As a Quality Assurance Auditor at Randstad Enterprise, you're at the forefront of ensuring the highest standards of qualityin our operations. Your role is pivotal in meticulously assessing our processes and outputs to guarantee they meetstringent quality benchmarks. As an Auditor, your primary responsibility is to ensure adherence to established qualitystandards and procedures within the organization.You will review processes, procedures, and outputs to identify deviations, errors, or areas for improvement. By conductingthorough audits and assessments, you play a critical role in maintaining and enhancing the overall quality of products orservices delivered by the organization.roles and responsibilitiesAudits and Assessments● Conduct thorough audits of processes, procedures, and outputs to ensure compliance with established qualitystandards and regulatory requirements.● Identify deviations, errors, or areas for improvement through meticulous examination and analysis ofdocumentation, data, and operational practices.● Collaborate with cross-functional teams to develop and implement corrective actions and preventive measuresto address identified issues and enhance quality assurance practices.● Document audit findings, observations, and recommendations in clear and concise reports, and communicatethem to relevant stakeholders.● Monitor and track the implementation of corrective actions to verify effectiveness and ensure sustainedcompliance with quality standards.● Provide guidance and support to team members on quality assurance processes, procedures, and bestpractices.● Conduct regular reviews and assessments of quality management systems to identify opportunities for processoptimization and efficiency gains.● Stay informed about industry trends, regulatory updates, and best practices in quality assurance to continuouslyenhance knowledge and expertise.● Participate in internal and external audits as needed, facilitating the audit process and assisting in the resolutionof audit findings.● Promote a culture of quality excellence and continuous improvement across the organization through training,coaching, and awareness initiatives.Coaching and Mentoring Skills● Provide constructive feedback and guidance to team members on quality assurance practices, fostering aculture of continuous learning and improvement.● Tailor coaching and mentoring approaches to individual team members' needs and learning styles, promotingtheir professional development and growth within the organization.● Maintain accurate and organized records of audit findings, including detailed documentation of observations,deviations, and corrective actions taken.● Develop standardized templates and procedures for documenting audit reports, ensuring consistency and clarityin reporting.competenciesAnalytical skillsYou know how to use data and to make decisions based on your insights. Aware of the various ways in which data can beused to solve problems. You analyze data to identify challenges and trends and solve complex problems. Curious andalways searching for creative solutions. You know how to improve and optimize processes and quickly deliver solutions.Problem-Solving skillsCapacity to identify root causes of quality issues and develop effective corrective actions and preventive measures.Communication skillsClear and concise verbal and written communication skills to effectively communicate audit findings, recommendations,and corrective actions to stakeholders.Data Analysis & Interpretation skillsSkill in collecting and analyzing relevant data, documentation, and evidence to assess compliance with quality standardsand regulatory requirements, and to identify trends, patterns, and areas for improvement.Audit Planning and preparationProficiency in developing comprehensive audit plans, including defining audit scope, objectives, and criteria, as well asidentifying appropriate audit methodologies and resources required for effective execution.job requirementsexperience required● Relevant experience in similar auditing roles, preferably in (RPO/BPO/KPO/MSP/Recruitment/Sourcing).● 2+ years experience in quality auditing is required.● Stakeholder management on an operational management level.● Demonstrated track record of understanding clients needs and translating those into effective auditingstrategies.● Proficiency in conducting thorough quality audits and assessments.● Strong analytical abilities for data analysis and interpretation.● Excellent communication skills for report writing and stakeholder interaction.● Capability in root cause analysis and development of corrective actions.● Understanding of regulatory compliance and industry standards.knowledge● RPO/MSP/BPO/KPO/etc.● Capability to lead and inspire others towards a culture of quality excellence and continuous improvement,fostering a positive and collaborative work environment.Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.skills
  • Customer Service Management
  • KPI Reporting
  • Requirements Management
  • Communication Management
  • Problem Resolution
  • Data Analysis
  • Technical Reporting
  • Metrics Tracking

Randstad