Manager

• Primary Responsibility:
• Design and implement training programs for new hires and existing staff across insurance processes (underwriting, claims, policy servicing, etc.).
• Develop annual training calendars aligned with business goals and compliance requirements.
• Create and update training materials, SOPs, e-learning modules, and assessments.
• Ensure content reflects current regulatory guidelines (e.g., IRDAI), product updates, and process changes.
• Conduct classroom, virtual, and on-the-job training sessions.
• Use interactive and adult learning techniques to enhance engagement and retention.
• Assess training effectiveness through feedback, assessments, and performance metrics.
• Identify skill gaps and recommend targeted interventions.
• Ensure all employees complete mandatory compliance and certification programs.
• Maintain training records and audit readiness documentation.
• Work closely with operations, quality, HR, and product teams to align training with business needs.
• Support client onboarding and process transitions with tailored training plans.
• Leverage LMS platforms and digital tools for training delivery and tracking.
• Explore gamification, microlearning, and AI-based learning solutions.

• Insurance Domain Expertise (Life, Health, Motor, etc.)
• Instructional Design & Adult Learning Principles
• Strong Communication & Presentation Skills
• Analytical Thinking & Performance Metrics
• Project Management & Stakeholder Engagement
• Familiarity with LMS & E-learning Tools
• Adaptability to Process Changes & Regulatory Updates

• Graduate /MBA and Certified trainer
• Insurance/Reinsurance certifications preferred

• Must be from Insurance & accounting background
• 5+ years of experience in a Training and supervisory role in an insurance process
• 6-9 years prior experience in In(Reinsurance) preferable

EXL Service