Senior Partner Success Manager, University Services
Coursera
- India
- Permanent
- Full-time
- Strategize on innovative methods to help our partner universities reach their program and content production goals
- Align a broad set of cross-functional teams (Product, Design, Marketing, Engineering, Vendors, Business, Legal, etc.) to ensure your university partners are successful - from recruiting the best applicants to building high quality courses to providing a best-in-class student experience and ensuring on time high quality course launches
- Deepen the relationship with key partner stakeholders (travel up to 25%)
- Manage the operations and implementation associated with Coursera courses, degree or MasterTrackā¢ programs, resolving issues as needed to ensure an exceptional student experience
- Provide platform and technical support to our partners, and manage the product feedback loop between partners and product teams
- Analyze data to build compelling business cases for resource investment either from Coursera or our partners to make our partners more successful
- Bachelor's degree
- 6+ years experience managing relationships with partners or clients
- Experience moving between senior stakeholders and operational execution to enable different audiences
- Demonstrated analytical, strategic, & problem-solving skills and communication (written and verbal) skills
- Experience in project management and process design
- Cross-functional team leader experience
- Level-headed temperament; ability to make quick judgments and defend decisions
- Perseverance and drive, manifested in a strong work ethic and a willingness to roll up your sleeves and do whatever needs to be done
- The ability to thrive in a fast-paced, ever-changing environment and to radiate positivity even while under pressure
- A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world
- Prior experience in consulting
- MBA or equivalent from a top university