Inside Account Manager
Progress Software
- India
- Permanent
- Full-time
- Ownership and accountability for ensuring customer retention and growth within the assigned book of business.
- Manage a healthy relationship with key stakeholders among the assigned set of accounts
- Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with Progress products like WhatsupGold, Loadmaster
- Understand primary use cases, and utilization patterns & map out basic renewal requirements well in advance on each account
- Achiever is greater than 90% retention rate in terms of the number of accounts more importantly value of accounts.
- Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenue
- Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions
- Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role
- Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.
- Technical software product sales & US market experience
- Strong communication, listening, presentation, and meeting facilitation skills to interact with technical stakeholders
- Ability to gracefully handle and address customer questions and issues on the fly and to be innovative in solving customer challenges
- Highly motivated self-starter with the ability to drive business independently
- Solid working knowledge of SalesForce.com / PC Tools
- Excellent time management and organizational skills
- Strong phone, interpersonal, and communication skills (written and verbal)
- Motivation to achieve sales targets/goals & comfortable with a quota-based variable compensation
- Must be willing to work in US time zone (IST 6:30 PM to 3: 30 AM )
- 30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave , Casual leave, Maternity leave , Paternity Leave.
- Premium Group medical Insurance for employee and 5 dependents ,personal accident insurance coverage,Life insurance coverage
- A modern office with a well-equipped gym onsite, free access to Yoga , Zumba classes by professional trainers
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans