Associate Cloud Engineer

Chennai, Tamil Nadu
Permanent
Full-time

14 hours ago

Who we areCloudifyOps is a technology consulting and services company that specializes in cloud computing, DevOps, and digital transformation. We help businesses modernize their IT infrastructure, optimize cloud operations, and accelerate software delivery through automation and best practices.Culture at CloudifyOps :Working at CloudifyOps is a rewarding experience! Great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us.What will you do:Customer Interaction:

Handle customer inquiries via multiple channels including email, and live chats.
Offer prompt and professional assistance to ensure customer satisfaction.
Maintain friendly, empathetic, and clear communication with Internal and External Stake Holders.

Technical Troubleshooting:

Diagnose and troubleshoot reported technical issues.
Guide customers through troubleshooting steps, installation processes, and usage protocols.
Escalate complex technical problems to internal technical teams when necessary.

Product Support:

Provide in-depth assistance on product features, capabilities, and best practices.
Assist customers with product installations and configurations.
Follow up with customers to ensure that issues are resolved effectively.

Documentation:

Maintain detailed and accurate records of customer interactions, troubleshooting processes, and resolutions.
Update support ticketing systems and knowledge bases regularly.
Document common issues and solutions to benefit team-wide knowledge sharing.

Cross-Functional Collaboration:

Collaborate with internal teams such as product development and technical support experts to address recurring issues.
Relay on feedback and insights to contribute to product improvements.
Participate in team meetings and training sessions to enhance/improvise the service quality.

Application Knowledge & Technical Tools:

Leverage AWS for cloud environment support and troubleshooting.
Utilize ticketing tools to manage, track, and resolve support requests efficiently.
Work with DBeaver for database management and operational support.
Familiarity with Jira for tracking issues, managing support tickets, Logging Bug/Feature Request.
Basic of Monitoring Tools, Jenkins, GitHub
Use MS Applications, Slack, Zoom for internal communications.
(Optional) Python: Basic scripting knowledge is an asset for automating routine tasks.
(Optional) SQL Queries: Ability to write and execute SQL queries to extract and analyze data.
AI Tools: Utilize any available AI tools to augment support processes, if applicable.

What We Are Looking For:

Excellent communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
Proficiency in using support ticketing systems and relevant technologies.
Demonstrated ability to handle fast-paced customer interactions effectively.

Desired Skills and Abilities:

Strong multitasking abilities and excellent organizational skills.
A proactive approach to continuous learning and process improvement.
Ability to work independently as well as collaboratively in a team-oriented environment.
Adaptable and resourceful in managing multiple priorities and tight deadlines.
Maintain detailed and accurate records of customer interactions, troubleshooting processes, and resolutions.
Update support ticketing systems and knowledge bases regularly.
Document common issues and solutions to benefit team-wide knowledge sharing.

Equal opportunity employerCloudifyOps is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

CloudifyOps

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