Customer Service & Operations Lead, Director
NatWest Group
- Gurgaon, Haryana
- Permanent
- Full-time
- If you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholders
- You’ll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes
- You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people
- We're offering this role at director level
- Managing risk, developing and delivering continuous improvement and driving the strategic direction of the function
- Helping to define performance indicators, measurements and the reporting of critical MI to enable the right decision making
- Producing and maintaining an effective training and accreditation plan
- Overseeing KPIs and taking actions to make sure that the unit maintains healthy matrices
- Achieving financial targets and efficiency gains through process improvement initiatives
- Experience of working in a financial services environment, with knowledge of the industry and its customers
- A good understanding of product, processes and relevant banking systems
- A background of working with risk and compliance