CBS - BMC - Communications and Engagement - Supervising Associate

EY

  • Kochi, Kerala
  • Temporary
  • Full-time
  • 1 month ago
At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.The opportunityThe position sits in the Communications and Engagement pillar of BMC in GDS, working with EY's Global Brand Marketing and Communications leaders, where you'll help shape a new global internal channel platform. You will play a key role in managing the platform-publishing and maintaining content, developing templates for digital channels, and guiding users to navigate the platform. As a subject matter expert, you'll provide guidance, troubleshoot issues, and contribute to research and reporting efforts. Please note that this is a temporary position to provide maternity cover and not a permanent role.Your key responsibilities
  • Maintain and update intranet (AEM) and SharePoint pages; support the creation of new pages as needed.
  • Monitor and respond to intranet-related queries, escalating issues when appropriate.
  • Publish Global and EMEIA news articles, videos, and events on the intranet; assist with global calendar management when required.
  • Support content editors across EY by providing guidance on AEM publishing and troubleshooting challenges.
  • Act as a subject matter expert on intranet publishing, recommending platform and process improvements based on editor feedback.
  • Track and analyze trends in global internal communication channels using metrics such as reach, engagement, and action.
  • Design and curate monthly measurement reports and share them with the CE community.
  • Contribute to the development of EY's global internal content strategy.
  • Develop and implement internal communications strategies and plans in collaboration with senior executives and business unit leaders.
  • Collaborate with internal teams across multiple projects to align messaging and execution.
  • Drive/coordinate CE initiatives such as Teams Live, Viva Engage Live, and training sessions-sharing best practices, supporting global CE professionals, and promoting platform understanding through metrics and engagement insights.
Skills and attributes for success
  • Support EY brand, understand, implement, and strictly adhere to the quality standards and procedures established by EY, including verbal and branding guidelines.
  • Pursue and share best practices within the team.
  • Engage with key team members to identify their objectives, strategies, target audiences, differentiators and other aspects.
  • Demonstrate eye for detail and ensure all deliverables are of high quality.
Essential skillsContent & Editorial
  • Skilled in managing content on CMS platforms, with strong editorial judgment across web writing, imagery, video, and social media.
  • Proficient in basic image editing and knowledgeable in SEO and accessibility best practices.
Stakeholder & Strategic Collaboration
  • Skilled in managing stakeholders with confidence to influence and challenge constructively; brings an agile mindset to support innovation and continuous improvement.
  • Adapt quickly EY's global structure, priorities, and internal audiences across geographies, service lines, and sectors.
Tools & Technical Proficiency
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with key enterprise tools including Adobe Experience Manager (AEM), Marketo, SharePoint, and Viva Engage, to support content creation, publishing, and collaboration across internal communication platforms.
  • Working knowledge of Power BI and Adobe Analytics. Able to interpret communication metrics and apply insights to improve content strategy and execution.
To qualify for the role, you must have
  • Overall, 7-9 years of Communications experience including 5-6 years of Internal Communications experience, preferably
  • Graduate - Bachelor's or Master's degree - preferably in English literature/Mass Communication/Journalism
  • Excellent writing ability in English and experience in various forms of writing - must be able to produce writing samples in English or complete a writing assignment
  • Strong editing and proofreading skills
  • Extensive experience in Internal Communications / Corporate Communications
  • Excellent project management skills
  • Strong attention to detail
Ideally, you'll also have
  • Business acumen to understand the leadership strategy and translate it in the deliverables prepared
  • Eagerness and be a fast learner who is willing to expand on core skills
Expected proficiencyTechnical skills
  • Communications planning and development
  • Writing and editorial
  • Channel management
  • Content publishing, distribution and management
  • Stakeholder management
  • Change communications
  • Crisis communications
  • Storytelling
  • Events planning and management
Business skills
  • Analytical acumen
  • Client trust and value
  • Communicating with impact
  • Digital fluency
  • Emotional agility
  • Leading teams
  • Negotiations and influencing
  • Sector knowledge
  • Building and managing relationships
  • Commercial astuteness
  • Complex problem solving
  • Driving outcomes
  • Hybrid collaboration
  • Managing change
  • Global mindset
What we offerEY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.We reshape careers at EY by supporting increasingly diverse career journeys, empowering you to build your career and proactively seek out the experiences that will help you go further.What you can expect:Drive your career
  • Success as defined by you. Your passion amplified by our purpose. Solving the world's toughest challenges while building a better working world, together.
  • We provide the scale, teams and the tech. We'll show you what's possible, so you'll see opportunities where others see challenges.
  • With our help, you can make a meaningful impact, your way.
  • We provide a foundation for you to create and personalize your career, with success defined by you.
Manage your performance
  • Connect with each other through better conversations.
  • Find out how we support your career and growth.
  • We recognize your contributions and efforts to team and serve our clients throughout the year.
Varied experience
  • Challenge the way you experience the world.
  • Multicultural thinking, teaming and working are at the heart of our shared success.
  • A career as unique as you are. It's yours to build.
EY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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