Knowledge and Management Specialist (HR Systems) - HRSS

Weatherford

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 2 months ago
Job Category: HRMSJob Description:Job SummaryThe Knowledge Management Specialist plays a critical role in supporting HR transformation by managing and enhancing knowledge systems, content repositories, and digital learning tools across global HR and HR Shared Services (HRSS). This role is responsible for enabling effective access to structured HR content, improving self-service adoption, and supporting service delivery excellence through well-governed, user-friendly knowledge management solutions.Key ResponsibilitiesContent Management (HR Hive & Related Repositories)
  • Govern and maintain HR knowledge repositories, ensuring content accuracy, accessibility, and relevance.
  • Establish document lifecycle processes, including version control, access rights, change tracking, and content audits.
  • Design and optimize SharePoint pages and repository structures to improve usability.
  • Lead regular content reviews and refresh initiatives to ensure currency and compliance.
  • Collaborate with technical teams to explore and implement content management capabilities within Oracle HCM.
  • Manage content migrations and repository enablement projects from planning to implementation.
Knowledge Article Development
  • Create, edit, and publish knowledge articles to support HRSS agents, HR teams, and employees.
  • Ensure content alignment with evolving HR processes, new services, Oracle HCM system enhancements, and policy changes.
  • Collaborate with HR Centers of Excellence (CoEs), HR Business Partners (HRBPs), and Global Process Owners (GPOs) to validate and maintain content.
  • Leverage tools such as Oracle Guided Learning (OGL) and Oracle Digital Assistant (DA) to enhance the employee learning experience.
  • Use feedback and analytics to continuously optimize article relevance and usability.
HRSS Delivery Knowledge Enablement
  • Work with HRSS Delivery Leads to build structured training content, FAQs, and a competency framework.
  • Develop resources to help HRSS agents provide accurate Level 1 support.
  • Monitor knowledge audit results and track vendor performance against HRSS service expectations.
  • Support the development of internal service delivery models through SME content and process documentation.
Skills
  • Familiarity with HR processes and the hire-to-retire service delivery model.
  • Experience working with Oracle HCM Cloud or similar HRIS platforms.
  • Customer-centric mindset with the ability to deliver tailored knowledge solutions.
  • Analytical ability to use data and metrics for content improvement and decision-making.
Qualifications
  • Bachelor's degree with 4-6 years of experience in knowledge management, HR shared services, or HR transformation.
  • Proven experience managing content and documentation platforms (e.g., SharePoint, Confluence, Oracle).
  • Ability to create clear, structured knowledge assets including SOPs, FAQs, and training documents.
  • Strong proficiency in Microsoft tools (Excel, PowerPoint, Visio).
  • Hands-on experience with digital learning tools such as Oracle Guided Learning or AI-based platforms.
  • Excellent communication, project management, and organizational skills.
  • High attention to detail and commitment to documentation standards.
About Us:Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Weatherford